BitePrism
Questions people ask
How accurate are the numbers?
They're estimates and can be off — especially for mixed dishes, sauces and cooking oil you can't see, which is why BitePrism shows a range and asks about hidden oil. Adjust grams and portions for a closer figure. It's not medical advice.
What counts towards the daily limit?
The free version includes 3 AI logs a day — a photo or a description, and every attempt counts, even one that fails. Barcode scans and “log again” are free and unlimited. Watch a short ad for 24 hours of unlimited AI logging, or upgrade (Pro has a fair-use cap of 30 a day). Rarely, the whole service reaches its daily capacity — try again later.
The barcode isn't found.
Open Food Facts is a volunteer database and has fewer products from some countries, including Vietnam. Snap the nutrition label or the plate instead.
My log is waiting.
Photos and descriptions wait while you're offline and send automatically when the connection returns (up to six tries).
Reminders don't arrive.
Turn on meal reminders in the app and allow notifications. A reminder is skipped if you've already logged that meal.
How do I delete a meal or all my data?
Open a meal and tap Delete to remove it and its photo. Uninstalling the app deletes your whole log, weigh-ins and profile.
I bought Pro on a new phone and it's not unlocked.
Open the app's upgrade screen and tap Restore purchases while signed in to the same Google account you bought with.
How do I cancel my subscription?
Subscriptions are managed by the store, not by us. Android: Google Play → profile picture → Payments & subscriptions → Subscriptions. iPhone: Settings → your name → Subscriptions. Uninstalling the app does not cancel a subscription.
Still stuck?
Email support@lotuskite.com with your phone model, OS version and app version (shown in the app's settings). We usually reply within two working days.